Policies

Terms

Refund policy:

3-day return privilege: You have 3 days from receipt to inspect your purchase and notify Mk II of your intention to return your purchase. The timing of the return privilege begins when delivery is confirmed by the shipping carrier. From that point forward you have 3 days to inform us of any intention to return the product. If you intend to return your purchase the return shipment must be postmarked within 10 business days of the original delivery date. Watches returned may be subject to a 10% re-stocking fee, applied at the discretion of Mk II. Returned items must be in new and unused(1) condition or request for refund will be denied and item returned to the customer at his/her expense. If your return is not postmarked within 10 business days of the original delivery date your request for refund will be denied and item returned to the customer at his/her expense. Shipping and handling fees are not refundable under any circumstances.

(1) Please note that removing the strap, strap pins or bracelet or sizing the bracelet will render the watch ineligible for return or refund.

Pre-payment Requirement:

Prepayment is required for all orders before processing and/or scheduling. If payment or contact from customer regarding intention to forward payment is not received within 10 days of the order your order may be cancelled without prior notice. For more information about this policy please see our FAQ page. 

Order Cancellations:

Orders may be cancelled at any time. For order values greater than $399 a 10% processing fee will be deducted from your refund. Cancellation terms and conditions for specific pre-orders will supersede the terms listed here. Refunds will be provided via the original method of payment.

Ordering Process

After your place your order online you should expect the following:

1. Your order will appear in the My Account section of the site. You will receive an automatically generated e-mail with a summary of your order, billing address, and shipping information. (Please note that payment will be automatically processed at the time you place your order.)

2. Within 5-7 business days, on average, we will provide you with an estimated ship date. This information will posted to your My Account section and emailed to you.

3. If you do not receive one or both of these e-mails please check any SPAM/Bulk-mail folders you have and if you still do not find our message (s) please submit a request on this page or use the chatbot in the bottom right hand corner of this page. If your issue is urgent please call us and leave a voice message with your name, email address, and order number.

Shipping & Handling

Time to shipment is posted as a "Lead Time" on the product pages. We ship via USPS Priority mail, USPS Priority Express, and FedEx.Contact and Payment Information:  

Mailing address

Mk II Corp.
303 W. Lancaster Ave.,#283
Wayne, PA 19087-3938

(Please note that we do not answer new customer inquiries by phone. Please submit a request through the Mk II Customer Service Portal. Normally we are working on orders during business hours so if you have an issue with your account or order please submit a ticket or leave us a voice mail message.)

E-mail: info@mkiiwatches.com

Customer Service Portal

Credit Cards and PayPal:

We gladly accept PayPal, VISA, Mastercard Discover and AMEX. Kindly note that your card will be charged as soon as you place your order. For your peace of mind we do not store your card number in our systems. Credit card orders shipping to Indonesia, Nigeria or conflict countries will be refunded and cancelled if placed without prior approval from Mk II. 

Sales Tax and Customs Duties:

Pennsylvania state residents are subject to sales tax at a rate of 6.0%.

International customers are responsible for applicable custom's duties.    

Limited Warranty

Privacy Policy